application of technology to dispute resolution is a rapidly
growing phenomenon, so new publications are appearing all
the time. Some links and references to the presentations,
articles, chapters, and books we have written on the subject
the Internet for Multiparty Dispute Resolution,"
presented by Jonathan Raab and Colin Rule at the 2002
Institute for Environmental Conflict Resolution Conference
in Tucson, Arizona.
Simulation of Online Mediation in a Zoning Dispute"
in the Online Mediation Handbook, by Oliver Marker
& Matthias Trenel, Fall, 2002.
An Experiment in Online Consensus Building," by Michele
Ferenz and Colin Rule, in The Consensus Building Handbook
(Sage Publications, 1999) editors: Lawrence Susskind,
Jennifer Thomas-Larmer, and Sarah McKearnan.
Dispute Resolution For Business: B2B, ECommerce, Consumer,
Employment, Insurance, and other Commercial Conflicts
dispute resolution (ODR) is the newest and fastest moving
area of the dispute resolution field. This book, intended
for businesspeople and dispute resolution professionals
interested in ODR, provides a thorough background in the
roots of the field, a discussion of it's strengths and weaknesses,
and clear implementation recommendations with regard to
people, process, and technology.
also discusses in depth the application of ODR in a wide
variety of areas, including e-commerce disputes (both business-to-consumer
and business-to-business), insurance, workplace, governmental,
privacy, and transboundary disputes. Extensive case studies
and scenarios are provided in each area.
to complement the pioneering work Online Dispute Resolution
by Ethan Katsh and Janet Rifkin, this book provides extensive
hands-on experience and practical suggestions to help ODR
implementations achieve successful outcomes. The Introduction
is available from the Online Ombuds Center at UMass-Amherst.