Some thoughts on nationalism:
“Patriotism is when love of your own people comes first; nationalism, when hate for people other than your own comes first.” – Charles de Gaulle
“Pervading nationalism imposes its dominion on man today in many different forms and with an aggressiveness that spares no one. The challenge that is already with us is the temptation to accept as true freedom what in reality is only a new form of slavery.” – Pope John Paul II
“There is a fuzzy but real distinction that can and I believe should be made, between patriotism, which is attachment to a way of life, and nationalism, which is the insistence that your way of life deserves to rule over other ways of life.” – Todd Gitlin
“Nationalism is a tool increasingly used by leaders to bolster their authority, especially amid difficult economic and political conditions.” – Richard N. Haass
“Whereas nationalism still seeks power, honour, and glory through means that endanger other countries, patriotism knows that a country’s strength and honour can only be permanently safeguarded through concourse with other countries. And whereas nationalism scoffs at the idea of international laws and regulations, patriotism seeks to create such.” – Ellen Key
“All of nationalism can be understood as a kind of collective narcissism.” – Geoff Mulgan
“Nationalism is an infantile disease. It is the measles of mankind.” – Albert Einstein
“Nationalism is power hunger tempered by self-deception.” – George Orwell
“Nationalism has a way of oppressing others.” – Noam Chomsky
“When societies go backwards and slide into authoritarianism, nationalism, and tribalism, machismo and sexism are also emboldened.” – Elif Safak
“We are all living together on a single planet, which is threatened by our own actions. And if you don’t have some kind of global cooperation, nationalism is just not on the right level to tackle the problems, whether it’s climate change or whether it’s technological disruption.” – Yuval Noah Harari
“We’re a social species, and we want to get along with the people we like and who are like us. That’s just good adaptive behaviour. We’re more likely to accept something if we hear it from a friend, whereas we’re sceptical of people who are not like us – which is what leads to racism, nationalism, sexism and all forms of bigotry.” – Daniel Levitin
“Every day we’re told that we live in the greatest country on earth. And it’s always stated as an undeniable fact: Leos are born between July 23 and August 22, fitted queen-size sheets measure sixty by eighty inches, and America is the greatest country on earth. Having grown up with this in our ears, it’s startling to realize that other countries have nationalistic slogans of their own, none of which are ‘We’re number two!” ― David Sedaris
“I should like to be able to love my country and still love justice.” ― Albert Camus
“Every miserable fool who has nothing at all of which he can be proud, adopts as a last resource pride in the nation to which he belongs; he is ready and happy to defend all its faults and follies tooth and nail, thus reimbursing himself for his own inferiority.” ― Arthur Schopenhauer
“Our true nationality is mankind.” ― H.G. Wells
I’d wager we’ve all had a friend or family member share one of their new creations with us (maybe a poem, or an article, or a intending-to-be-funny youtube video) and ask, excitedly, “What do you think?” — triggering a series of connected realizations on our end: a) this is not very good, b) what will be achieved by me telling them that this is not very good? c) I want to be a good friend… so our brain wisely instructs us to say, “That’s great. Well done.”
The famous white lie. We’re all committed to the truth in the abstract. It goes all the way back to elementary school classes on George Washington and the cherry tree. We’re all quite clear on the core message: truth is good, falsehood is evil. But, that said… there are times when we’re willing to bend that commitment just a little bit to keep things running smoothly. As the Jewish sages put it long ago, Mutar le-shanot mipnei ha-shalom: “It is permitted to tell an untruth (literally, “to change” the facts) for the sake of peace.” This sentiment can be found throughout history, across all religions and cultures. Everybody lies a little bit, and that’s OK.
But there’s a space where white lies begin to shade into gray. I recall when I worked in a big Silicon Valley tech company that co-workers would sometimes present their grand strategy to achieve some breakthrough or another, and everyone in the meeting would say, “Wow, great work — this is going to be a big success!” and then afterward in the hallway say quietly to each other, “That is never going to work.” Some of my international colleagues told me they felt that this behavior was dishonest. Their feeling was: if you didn’t think it was going to work, the most loyal thing to do is to step up and provide the feedback in an honest and straightforward way. Yes, it may not be feedback the presenter wants to hear, but it’s better than pretending to be in agreement but secretly disagreeing. Those of us who kept our misgivings to ourselves might have been just trying to keep the peace (and this does seem to be a fairly typical American behavior) but we might have been creating more problems over the long run.
Then there’s the question of who it’s OK to lie to. Part of in-group/out-group behavior is related to the question of truth: who is entitled to it, and who it’s okay to mislead. Speaking the truth to someone builds trust. Over time that person learns they can rely on what you say, because experience has proven that you are an honest person who doesn’t lie. But if you don’t care about building trust with someone, or even if you feel hostile toward them, then you may be more prone to lie in order to manipulate them into doing what you want them to do. This behavior obviously creates a race to the bottom, because then they may be more prone to lie to you in retaliation — and trust goes out the window.
Which explains the surge of accusations about lying in our very divided political climate leading up to the mid-term elections next week. Suddenly accusations about dishonesty fill the news headlines every day. Liberals accuse conservatives of lying, so in response, conservatives accuse liberals of the same thing. Each side then says to their compatriots, “See? You can’t trust anything they say.” (Of course, the corollary to that assertion is, “So you should only trust me and what I tell you.”) Accusing the other side of being a liar has a long tradition in politics. History is littered with statements from leaders that one or another of their opponents is a liar, going back to Seneca’s Philosophy of Deception in Ancient Rome.
Over time this dynamic has taken on a cultural tone as well. Those trying to gin-up hate or anger against a group will often accuse a whole race or religion of being liars. Christians have long been accused of perpetrating “pious frauds” to advance their belief. The anti-Semitic assertion that Jews are liars stretches back to Luther in 1543. Those with anti-Muslim bias often intentionally misinterpret the concept of Taqiya (which is a “precautionary dissimulation or denial of religious belief and practice in the face of persecution”) as permission for Muslims to lie to non-believers about everything. These techniques aim to marginalize and “other” groups so as to build loyalty to an “in-group,” and they have been depressingly effective throughout human history.
The reality is, we all lie, on some level. And the whiteness of any particular lie may very much be in the eye of the beholder. This is how attribution error works: I lie because I have to in order to achieve a noble purpose, but you lie because you’re a bad person with evil intent. Leaders may lie to their followers because (a la Seneca) they believe the lying will improve their followers’ well being, and research shows that those followers may not even mind being lied to. This ends-justify-the-means orientation can enable people to rationalize some pretty extreme behavior. But the essential truth is that calling out the lies of your opponents may just reinforce the in-group/out-group dynamic the liar was originally intending to underscore.
I’ve written before on this blog about lies and the truth. One enemy of dishonesty is time, because as Shakespeare put it in The Merchant of Venice, “…at the length truth will out.” The challenge is for us to wait for the facts to catch up to the lies, without allowing (as Hannah Arendt described it) “the credibility gap [to stretch] into an abyss.” Arendt concludes: “…let us remember that the lie did not creep into politics by some accident of human sinfulness. Moral outrage, for this reason alone, is not likely to make it disappear.”
My job takes me all around the world, which — even after all these years — is simultaneously exhausting and energizing. Climbing into a small metal tube, sitting for 8-10 hours, and emerging in an entirely different culture is an experience akin to magic. It would have seemed like science fiction to any of my ancestors who lived between 1 A.D. and 1900 A.D. Every time it happens, I feel a measure of the wonder anew.
But part of the traveling experience is vulnerability. Once I leave my home country, I am by default dependent on the hospitality of others. When I walk off the plane I am a stranger, unable to speak the local language and unfamiliar with local rules. If an officer were to ask me questions about my intentions I could only gesture helplessly. If no one helps me, I’m in big trouble.
For some, that vulnerability might provoke a sense of unease. On my first international trips, I certainly felt that way. But over the years I have learned that worry is almost always unfounded. Esentially everywhere I have traveled I have been met by warm and welcoming people who were ready to extend a helpful hand of friendship. I have discovered that value of hospitality, of welcoming the stranger, to be a nearly universal value around the globe. (I even recall looking up in an airport in India to a saying painted on the wall: “the guest is God.”)
Which brings me to my experience flying into the international terminal at SFO a few weeks ago. As I and my fellow passengers came off the plane from Japan, bleary from the overnight flight, there was a backup of people near the exit from our gate. In rounding the corner, I saw a crowded queue of people all the way up the hallway toward customs. I could see up ahead that everyone was filing to the left, into the foreign visitors line. The lane for US citizens — especially Global Entry members — was empty. So I moved into the open lane, passing Customs agents informing foreign visitors that there was a 3 hour wait, up to the row of machines ready to give me nearly instant access to the baggage claim after I scanned my fingerprints.
I stopped and took the picture above of the 3 hour backlog. A customs agent immediately came over and instructed me not to take pictures, so I put the phone down. But as I looked at my fellow travelers standing in that line, I felt a sense of shame. Shame that the hospitality I had been shown so many times before was not being returned. Shame that somehow this was being done in my name. Shame at where we have come as a country.
Many are familiar with the Golden Rule, stated in the Bible as: “treat people the same way you want them to treat you” (Matthew 7:12). But this sentiment is not unique to Christianity. Hillel the Elder said, before the birth of Christ, “What is hateful to you, do not do to your neighbor. That is the whole Torah, while the rest is the commentary on it.” (b.Shabbat 31a).
The sentiments reverberate throughout history. The ancient Egyptian goddess Ma’at expressed the sentiment a thousand years before Hillel. Similar statements appear in Sanskrit and Tamil, or in writings from Greece, Persia, and Rome. Muhammad said, “As you would have people do to you, do to them; and what you dislike to be done to you, don’t do to them.” Hinduism says “treat others as you treat yourself.” Buddism says “Hurt not others in ways that you yourself would find hurtful.” (Wikipedia, predictably, has all the sources, and many more. But the less-oft-cited Harry Hiker has compiled a useful background with a timeline as well.)
Interestingly, as some humanist scholars have noted, this sentiment says nothing about God. Belief in God is not necessary to understand the logic of the Golden Rule. Many religions make the Golden Rule a central tenet of belief, but it’s easy to comprehend and accept the value of the Golden Rule from a purely rational, experiential basis. Humans may be selfish, but if we treat others the way we ourselves would like to be treated, we can get along with each other. Indeed, this understanding may be hard wired into our genes — and in fact, animals have shown the same inclinations.
Which brings me back to that airport queue at US customs. And not only to the queue, but the thinking behind it. There are few clearer examples of the Golden Rule than the treatment at international customs. Every day U.S. citizens travel to hundreds of destinations around the world, and every day citizens from hundreds of destinations travel from around the world to visit the United States. Seems like an ideal place to demonstrate the reciprocity that undergirds the Golden Rule. Standing there at SFO I was seeing my country fall short.
I recall once having to get a visa to travel to Brazil on short notice. A good friend was getting married outside of Florianopolis, and I decided at the last moment than I wanted to be there. The only option was to visit the Brazilian consulate in San Francisco and plead my case. I had to drive up three times before I finally got a chance to make my pitch (“I am only going to be in the country for 48 hours!” “It’s for a wedding!”) and they really put me through the wringer, with documentation and repeated re-starts on the queue (partially my fault for not understanding the rules, I admit). Finally they relented, and with the visa in hand, I asked them why the process had been so onerous — especially seeing that every Brazilian I knew was so laid back and easygoing. The consulate official explained that this was a special process only for U.S. citizens, and it was designed to mirror exactly the process that the U.S. requires of Brazilians. The rationale was that U.S. citizens can never understand the struggles of foreigners coming into the U.S. until they experienced it themselves. So now I understood. (Important note: Brazil has since implemented an easy online visa purchase process with just a few days turnaround, so don’t let this story dissuade you from visiting.)
The principle of the Golden Rule is as close to a foundation for cross-cultural human interaction as we’re likely to get. The “otherization” currently popular in the U.S., favoring members of an in-group over the members of an out-group, rarely takes humanity anywhere positive. History is littered with examples of these choices and the sad ends to which they have led. Tribalism leads to scapegoating, scapegoating leads to callousness, and callousness to cruelty. The only antidote to this trend is empathy and kindness — and, most important, love. Let’s hope we can find our way back from the precipice.
A couple years ago, my son’s cell phone stopped turning on. Of course, this immediately became a major crisis in our family (I was repeatedly and emphatically informed that long snapchat response chains were at risk), so as the family nerd, I was put on the case. Some quick diagnosis made clear that it wasn’t a fixable issue on my end (it may or may not have gotten wet in the rain once or twice, the facts were fuzzy), so I had to reach out to the manufacturer to explore what solutions might be in the realm of the possible.
Of course, the phone had gone out of warranty just a few weeks before it died. I dialed the customer service line to plead my case. After making my way through a maze of voice prompts, I reached an agent who, after hearing my sob story (we’re so close to the expiration date!) was kind enough to green light my request. We began the surprisingly in-depth process of getting a replacement. I had to fill out forms detailing the issues experienced, send in purchase receipts, as well as take photos of the phone from all sides. It took a couple calls, but I had the direct number for the agent in question, and he was very helpful in getting me through the steps. Finally, he gave me word that everything was in order, and a new phone should be sent out in a week or two.
I took the victory lap with my wife. I took the victory lap with my son. I recall them toasting me at dinner. I beamed with nerd pride.
However, a week passed and no phone came in the mail. Then another week passed. I dreaded re-opening the negotiation, but it was unvoidable. I called the direct number for the friendly agent I had worked with, and this time it went to a general intake queue — not a good sign. Eventually I reached a new agent and made my case. She said she couldn’t find any record of my submission. My heart fell. I asked for a supervisor. When she came on, I walked through my story from the beginning. I got her to admit that there was a record of my submission — I hadn’t dreamed the prior conversations and the photos of the phone I had sent in — but, she said, the original agent hadn’t had the authority to green light my request for a new phone. So sadly, I was out of luck.
The crow I had to eat with my family was bad enough, but it was compounded by the frustration around the time I had wasted. I thought I’d achieved a good resolution, but it turns out I was working with the wrong negotiating partner, because they didn’t have the authority to deliver.
This is the challenge of negotiating with agents. As two of the founders of the Program on Negotiation at Harvard Law School, Frank Sander and Jeffrey Rubin, put it in 1988: “The most obvious effect of using agents… is a complication of the transaction. If we begin with a straightforward negotiation between two individuals, then the addition of two agents transforms the simple one-on-one deal into a complex matrix involving at least four primary negotiations, as well as two subsidiary ones… [this] structural complexity has implications — both positive and negative — for representative negotiation in general.”
In dispute resolution, we usually recommend that the participants in a resolution process have direct authority to make the final decision. If the participants don’t have that authority, then you risk a situation like mine: agreement achieved, but not worth the paper it’s written on, because the real decision maker wasn’t bought in.
The use of agents is often tactical. Sometimes a low power representative is sent to the negotiating table just so the high power player behind the scenes can gather information without making any direct commitments. Or sometimes an agent is sent to a negotiation entirely to stonewall or obfuscate, assisted in that effort by their remove from the details of the case (as in, “I don’t know anything about this matter — all I know is that I don’t have the authority to agree to any of your demands.”)
The most common kind of negotiation agent is a lawyer. Sometimes lawyers can help with resolutions, because their expertise and emotional remove can focus the discussion squarely on the issues to be addressed. But lawyers can also complicate negotiations, because a) they have their own interests (e.g. getting the win, billable hours) and b) they may have a deep toolbox of techniques for confusing, extending, and obfuscating negotiations that they can call upon if they see such strategies as being in their client’s interest.
Representatives may sometimes be more inflexible than the stakeholders they represent. Imagine, for example, a representative of a labor group who refuses to budge an inch in a salary negotiation because he’s worried that when he brings the deal back to his membership that they’ll accuse him of selling them out. Or the opposite may be true: a representative is easy to work with and overeager to reach a mutually agreed upon solution, but they don’t have the credibility required to sell it to the group they represent, so it’s likely to fall apart later (such as Arafat’s inability to get agreement from the various Palestinian factions in his negotiations with Israel).
Agents can also have their own agendas as well. It’s important to pick your representatives carefully, because they may look after their own interests instead of yours once they are shrouded in the privacy of the negotiation process.
Which brings us to the negotiations in Helsinki. We Americans picked our agent through the process outlined in the Constitution, and now that agent is representing us on the world stage — but questions are being raised about whose interests he is really representing. Now these negotiations have started to happen in private, so we don’t know what commitments are being made on our behalf.
As a result, this is a delicate time. We need more information about what has happened so far, as well as what plans are being made for the future. That will require some patience as the investigators carefully do their thing. But if our chosen representative loses the confidence of the people he represents, then he won’t be our agent for very long — and the commitments he’s making may not be worth the paper they’re written on either.
I remember encountering The Morton Downey Jr. Show for the first time when I was finishing high school. The syndicated television program centered around an irate, chain-smoking host (Downey) in a cheap looking television studio screaming at his audience and guests, generally working himself into a frenzy of anger about whatever outrage or hypocrisy was the chosen topic of the day. Downey would stalk the stage, tapping his ashes into a large silver ashtray, occasionally blowing smoke into the face of one of his guests in order to rile them up. He’d accuse anyone who made the slightest progressive argument of being a “pablum puking liberal,” and would frequently interrupt others mid-sentence by shouting “ZIP IT!” into their faces from inches away. Often he’d urge his guests to fight with each other on stage, even goading them on several occasions to come to blows (such as one famous episode in 1988 at the Apollo Theater involving involving Al Sharpton and CORE National Chairman Roy Innis.)
Despite its low budget and poor production quality, the show made an impact in its brief cultural moment. Though Downey was occasionally caught off camera beating people up, using racial and sexist epithets, and getting into fights, he became a quite prominent media figure, eventually making guest appearances on Saturday Night Live, featuring in a few movies, and even recording a record of hokey songs inspired by his show. His influence was apparent in the other talk shows of the era, like Jerry Springer, Geraldo, and even Rikki Lake. For a moment there, he captured the zeitgeist.
But the aspect of the show that really made an impression on me was the audience. His die hard fans referred to themselves as “Loudmouths.” They loved everything about Downey’s act. They’d bring home-made signs to his shows urging Downey on, or signs intended to draw Downey’s ire onto them so he could deliver them a personal dressing-down. They’d wear shirts with Downey’s big mouth logo (see above), and they’d drive in from great distances to be in the audience. When Downey would go on a rant they’d stand up and cheer — almost like a professional wrestling match. The camera would pan the faces of the smiling and elated audience members, often young, white men, as Downey’s rants escalated and the veins popped out of his forehead. They knew it was all staged (they must have known) but they clearly loved it. In interviews, they’d explain that they loved “The Mouth” because “he’s not afraid to open his mouth… he’s not afraid of anybody.”
For some reason, Downey’s popularity profoundly disturbed me. I couldn’t take more than ten or fifteen minutes of the show before I was extremely disquieted. But I would flip over to it on occasion, because it fascinated and horrified me in equal measure. What did it say about human nature that this man had such an audience? What was it about his absurd ranting that commanded such attention? In my Senior Will (a tradition at my high school were we published a short will and testament leaving things to others in our final yearbook) I wished for myself in 30 years: “A cool wife, neat kids… a book in the works, and Morton Downey Jr. far, far away from positions of power.”
Well, that was when I was 18, and this year I turn 48. We’re right on the 30th anniversary. And I got everything but the last item.
Because of the controversial nature of the show, it was moved later and later in my region (North Texas), bracketed by disclaimers before and after the broadcast, and eventually it disappeared. Downey made a few other pitiful plays for attention (such as faking an assault from a white nationalist in an airport bathroom) to reclaim the nation’s attention, but it was too late. By late 1989 the show was cancelled, and Downey filed for bankruptcy a year later. I was optimistic, at the time, that his moment had passed.
A documentary about the show appeared a few years ago, called Evocateur, which processed Downey’s legacy. Most of the commentators focused on how Downey opened the door to reality TV, and changed the culture to be more open to provocative, angry television. In retrospect, it’s obvious that Downey opened a window — a window we’ve had a hard time closing. As Downey puts it in the documentary, in a prescient act of foreshadowing: “I never apologize for anything.” Others, since, have learned that tactic as well.
Downey had been an unrepentant smoker for most of his life, even publicizing his membership in the National Smokers Alliance. He said, “I had spawned a generation of kids to think it was cool to smoke a cigarette. Kids walked up to me until a matter of weeks ago, they’d have a cigarette in their hand and they’d say, ‘Hey, Mort,’ or, ‘Hey, Mouth, autograph my cigarette.’ And I’d do it.” But once he received a diagnosis of lung cancer, he became a staunch anti-smoking activist. He had one of his lungs removed in 1996, and he died of lung cancer and pneumonia in 2001.
Sometimes life gives you metaphors that are so on-the-nose that you couldn’t use them in a work of fiction because they’d be too obvious. Downey was an unrepentant smoker throughout his life, because it felt good. It felt like freedom, and sticking a thumb into the eye of the P.C. police who told him that smoking was bad for him. He even proudly signed the cigarettes of kids. Only later, when he realized the consequences of his smoking, did he change his tune – but by then it was too late. Perhaps in retrospect he felt the same way about his years stoking anger and hatred. It felt like freedom at the time, sticking a thumb into the eye of the P.C. mainstream — but once he realized the consequences, perhaps he wished he’d chosen a different path. By then, it was too late for him. But my hope is that it’s not too late for us.
In prior posts I’ve outlined a few of the maladies affecting our current civic dialogue. Cable news, blogs, newspapers, and talk radio are filled with examples of whataboutism, negative reframing, implicit bias, and truthiness. Much like the algorithms driving Facebook, these media channels crave attention – and conflict, anger, and outrage draw in the greatest number of eyeballs. The focus on profit means these businesses are highly motivated to serve up as many ads as possible. But like my uncle posited three decades ago, the news business is not the same as the entertainment business. It’s fine to create entertainment based on the news (e.g. comedy and talk shows), but journalism — as a public trust — has to be held to a different standard.
What would a better system look like? How could we design fora for discussing the great debates of our era without constantly being pulled into the pathologies I’ve previously described?
I’ve thought about this a lot, and the conclusion I’ve come to is that what we need are better referees. As a nation, many of us are consumed by the drama of sports, be it soccer, basketball, baseball, or football. But none of those sports would work without a referee. The ref is never the hero, and in many cases is made out to be the enemy. But if the combatants on the field want give the game their all, they must have a ref to keep the game fair.
In the conflict resolution field we have a concept called the third party. If you imagine that party one and party two are the disputants, the third party is the neutral – maybe a mediator, maybe an arbitrator, maybe just a trusted expert willing to share their thoughts and advice. The disputing parties may be unable to preserve trust between themselves as a consequence of their passion or their sense of justice. The third party has a trusted role to play because they don’t have a stake in the outcome. The referee is perfect example of a third party.
The ref isn’t playing the game; the ref is running the game. The ref has no stake in the outcome; the ref administers the rules. The ref calls the balls and strikes. The ref hands out the red and yellow cards – but the ref also decides when the ball makes it into the end zone, or when the shot is from beyond the three point line.
The ref isn’t Michael Jordan. The ref isn’t Venus Williams. The ref isn’t Tom Brady. After the time has expired and everyone has gone home, no one remembers the ref. But none of those sports heroes would be a household name without the services of a many refs over the course of their career.
We have to trust our referees if they are to be effective. Everyone is going to try to play the ref, whether it’s Neymar writhing on the ground in fake pain, or LeBron’s incredulous gestures after he’s called for a blocking foul (or Giuliani trashing the Mueller team for bias). Refs have to work hard to see through these attempted manipulations. Referees are literally the personifications of trust. And that makes their job very hard.
We’re comfortable with the concept of refs in sports. You may have an umpire behind home plate, a line judge at Wimbledon, or an instant replay booth filled with refs monitoring catches in the Super Bowl. But the idea of a ref for a political discussion is a little less familiar. I think there are several kinds of referees we need to improve our civic dialogues. They include:
- The truth ref. Once we lose the touchstone of facts, all the other pathologies are enabled. Those who look to undermine our civic dialogue begin their assault with an attack on the very idea of facts. Truth requires credibility. This means that the truth refs do not have the luxury of expressing their opinions. True, no one is free from having an opinion. But having an opinion does not mean that one is incapable of focusing purely on the facts.
- The focus ref. It is not an easy thing to stay focused on a single topic. Many debate strategies are based around sleight-of-hand reframing (e.g. whataboutism) and changes of subject. Focus refs facilitate discussions and combat these approaches. Focus refs aren’t responsible for pointing out what’s true and what’s false – that’s the job of the truth ref. But focus refs also need to be neutral. By facilitating the discussion and keeping it on track, they become advocates of good process, which enables them to enforce the agreed-upon rules. No over-talking, no name calling, no obfuscation.
- The outcome ref. It’s easy to talk, it’s harder to act. When words have no consequences, and commitments have no follow through, there’s no reason to be careful in what you say. The outcome ref holds people accountable for their words. We can have a dialogue about anything, and in most dialogues there’s no expected output. In contrast, deliberative dialogue is aimed at making decisions and getting to the bottom of difficult subjects. Outcome refs audit discussions and monitor the performance of participants. Outcome refs also call out hypocrisy, and track the behavior of individuals across different dialogues.
Imagine a cable news show that, instead of teasing “Breaking News” and then throwing the latest controversy to a panel of talking heads who shout over each other, we have a discussion format the focuses on a particular topic, educates viewers and participants about the relevant facts (which have been audited by truth refs), gives each participant an opportunity to share their perspective (drawing on the facts presented) – perhaps asynchronously, so there’s time for the best argument to be put forward.
Each participant would have an opportunity to explain their perspective, listen to the other perspectives, and then provide additional thoughts (with a process facilitated by focus refs). Perhaps participants would even be asked to summarize the perspectives of other participants to ensure they heard and understood the points made. And the discussion would be driven by the facilitators toward possible areas of common ground and agreement. Once over, the dialogue output would be tracked, and revisited over time to measure progress (by outcome refs).
That’s a vision for a new kind of deliberative dialogue that could steer us away from the broken systems we’re using today. It would feel weird at first, because we’re used to the bare knuckles, no-rules brawls that pass for discourse these days. But people are tired of the shouting and the obfuscation. I believe this new approach could be refreshing, particularly if it is packaged in an entertaining way — and it might make the old style seem like a relic of a bygone era.